Per ticket support | Per incident support

• 24x7 Coverage
• Unlimited Servers
• Helpdesk ticket support
• Can use Your helpdesk or can configure our own desk
• Replies appear as from your company
• 30 minutes Guaranteed response time
• Guaranteed 4 hour resolution time
• Can handle basic pre-sales questions
• L1 and L2 issues

You can buy a pool of tickets with the following options. You can choose the option that suite your need and budget. If you buy a greater number of tickets you will be getting a discount per ticket.